Refund policy

RETURNS

Because of hygiene reasons, all our crochet products are not eligible for return. We cannot accept returns on sale items or gift cards.

 

REFUND AND CANCELLATION

Due to the nature of digital products, all digital sales are final. Once a digital product has been paid for, we are unable to offer refunds, exchanges, or cancellations.

For physical products, Orders may be cancelled within 48 hours before production begins for a full refund.

Once production has started, cancellations are subject to our internal cancellation policy. Depending on the stage of production, a partial refund of up to 50% may be issued. This is because time, materials, and labour have already been invested in creating the product.

Refunds will only be considered under the following circumstances:

  • Your order arrives damaged due to shipping (evidence, such as photos, must be provided within 48 hours of delivery).

  • You receive the wrong item.

  • The product has a significant manufacturing defect that is not consistent with our quality standards.

  • Your order cannot be fulfilled due to circumstances on our end.

Non-Refundable Situations

Refunds will not be issued for:

  • Change of mind after production has begun.

  • Delays caused by customs, couriers, or other third-party shipping providers.

  • Minor variations in colour, size, or texture, as each bag is handmade.

  • Incorrect shipping information provided by the customer.

  • Normal wear and tear after use.

 

Exchanges

If you receive a defective or incorrect item, please contact us within 48 hours of receiving your order. We will review the issue and, where appropriate, arrange a replacement or exchange.

 

Contact Us

If you have any questions regarding your order or this policy, please contact us at info@thatcrochetguy.com before requesting a refund. We are always happy to assist and will do our best to find a fair solution.